TERMS AND CONDITIONS
The company is Spectacular Event Solutions trading as AEI (All Events Inc.)
The client is any individual, agency, corporation, company or its chosen representatives who wish to hire equipment
or services from AEI and is subject to these terms and conditions.
1. The rented equipment remains the property of AEI.
2. The client will be held liable for any equipment lost or damaged, during the stipulated rental period at the replacement cost.
2.1 AEI is not liable to you or any third party for any injury, including, but not limited to, death or damage caused by or resulting
from misuse or abuse of its goods and damage caused by the customer or any of its agents, employees or representatives.
2.2 Further to the above AEI shall not be liable for any loss or damage of whatsoever nature, including consequential loss or
damage and loss for profit arising out of delays or failure to deliver due to fire, explosion, unavoidable breakdown of
machinery, government acts and/or regulations, strikes, war (declared or not) or by any other acts of God or similar
circumstances which are reasonably beyond the control of, and unforeseen by, AEI.
3. AEI reserves the final right of interpretation of the use and terms of hire of its items.
3.1 AEI cannot be held liable for colour variations in products from images on the website or catalogue. Clients are advised to
physically view the products.
1. CONFIRMATION OF BOOKING:
1.1 The products and services reflected in the provisional booking will only be secured on our receipt of a signed quotation, Hire
terms and condition form, and the 60% deposit. The quotation will be valid for 7 days from date of issue thereof. All changes
thereafter are to be made in writing only. Provisional bookings will be released without notification, should the client fail to
make payment of the deposit and/ or fail to provide us with the necessary documentation as contemplated above,
within the said 7 day period.
2.1 A 60% deposit is required within 7 days of receipt of signed/excepted quote, to be deposited into the following account:
ALL EVENTS INC.
Branch Code: 051001
Account Number: 202045838
Quote/Invoice number to be used as reference.
2.2 An additional, refundable breakage deposit will be added to the quote and is payable with the balance. This is fully/partly
refundable within 21 days after the collection/return of all hire items. In the event of any damages/losses occurring this
deposit will be utilised as set out in point 3 below.
2.3 The balance is payable 7 days prior to an event or collection or delivery of the hire items , in failing to do so, we are entitled
to cancel the function and charge a 100% cancellation fee, for which the client will be billed.
Please note: NO CHEQUES. Only EFTs and Cash if arranged. Regret we do not have any credit card facilities.
2.4 Proof of payment must be sent via the bank or via email to firstname.lastname@example.org.
2.4.1 Payment must reflect in our bank account in order to be confirmed.
2.4.2 No order will be processed without full payment.
2.5 Orders will not be released nor delivered without full client information: ID, Name, Surname, two phone numbers, postal
and venue address, company registration number and vat.
2.5.1 AEI will not be held liable for clients who fail to comply with the clause 2.5.
3. GOODS ON HIRE
All hire items, including but not limited to equipment, décor, furniture, linen, are and will at all times remain the property of AEI.
All hire items will be at the client’s sole risk from the date and time of delivery/collection until the safe return/collection thereof.
The client hereby accepts full responsibility of any loss, shortage and/or damage which may occur, notwithstanding the cause thereof.
In the event of any such loss, shortage, damages and/or breakages occurring, the replacement (as per replacement per unit) or
repair value, as well as all costs incurred by us in replacing or repairing damage of any nature, will be subtracted from the breakage
deposit or billed for should it exceed the deposit amount. AEI is not a search and recovery business and when goods are to be collected
the client is responsible for all goods to be ready for collection in the same state that they were delivered. If we have to look for
and pack items hired by the client, the client will be charged a fee to be decided upon by AEI.
3.1 A breakage deposit is required to ensure coverage of any shortages or damages, should they occur. The amount of this deposit will
be returned within 21 days of receiving the clients banking details after the order has been returned and checked by a staff member.
3.1.1 Clients have 3 months to request for the refund of the breakages deposit, thereafter the client forfeits their right to a refund
of the breakages deposit.
3.2 Any shortages or damages will be deducted from the breakages deposit, at the replacement price.
3.3 If the shortage or damage exceeds the breakages deposit, the client will be liable for the full amount. The balance is due
for payment 2 days after client receives the shortages invoice.
3.3.1 Clients who do not settle their outstanding balances will be subject to being handed over to a debt collector.
188.8.131.52 Clients that have been handed-over to a debt collector are to make payment to the debt collector by the stipulated date
in order to avoid legal proceedings.
4. COLLECTION – RETURN AND DELIVERIES
4.1 Normal delivery times are between 8.30 am and 4.30 pm from Monday to Friday, Sat 8.00 am-12.30 pm. After hours
deliveries and collections can be arranged but an after-hours surcharge will be added.
4.1.2 Any deliveries and or collections involving stairs, elevators, or paths with large obstacles that could prevent easy access to the
drop-off location, or excessive distances from our truck will be billed at an additional rate.
4.2 AEI has a minimum booking fee of orders over R1000 to be delivered. Under R1000 the client needs to arrange their own transport.
4.3 All hire items must be checked and inspected by the client upon delivery/collection thereof and the client must immediately
inform us of any fault/damage or shortage. No refunds will be issued for a fault/damage or shortage reported after the function date.
4.3.1 Clients have 24 hours after delivery or pick up of goods to contact AEI in writing via email for any discrepancies. Thereafter
AEI is under no obligation to neither rectify the mistake nor accept any discrepancies.
4.4 Upon return of all hire items, such items are subject to inspection for any damages, shortages or losses thereto.
4.4.1 On Collection, the client or another person designated by the client, must check all the items and sign the collection note.
4.4.2 Failure to sign the collection note by the client or another person designated by the client, the client will be liable
for any damages or losses suffered when AEI checks the collected items.
4.4.3 The client will be subject to AEI checking the items collected or received from the client. Any discrepancies the client will be held liable.
4.5 Upon verification that such items have been returned in the same condition as issued to the client, the refundable breakage
deposit will be repaid within 21 working days.
4.6 All items must be returned in the bags, boxes or crates they were issued in. Missing crates will be charged for.
4.7 Please carefully check the function date and delivery or collection times.
4.8 Please ensure that all items are cleaned, packed and ready for collection as per collection date and time. Clearing of any
items by AEI staff collection date will subject the client to additional charges.
4.9 The client must collect and return the goods on the stipulated dates stated on the invoice.
4.9.1 If the client does not return the entire order on the specified “Return Date”, a reasonable penalty fee will be deducted from the
refundable deposit which will depend on the specific circumstances of the hire and could result in the deduction of the entire
refundable deposit should the circumstances of the hire fee reasonably allow the same. The client also agrees to pay the full hire fee
for the first additional day, and the full daily charge for each day thereafter until such time as all of the goods are returned.
Delivery pick ups, can be done days after return date specified on the contract especially during the busy season, even though
the contract stated otherwise. All goods must be kept safe until collection.
5. RENTAL PERIOD
All hire items are only guaranteed for the date of the function. Whilst we will try and accommodate special requests for early
collections/deliveries, these dates are subject to change and alteration and we hereby specifically reserve the right to effect such
changes or alterations as needs be. The Rental Period is stated on the Quote/Invoice.
Any additional period will be charged at the rates of the price list, until the equipment is returned by the client or collected by AEI.
6. FINAL CONFIRMATION
Confirmation of final numbers must be effected at least 7 days prior to the function date. Our invoice and final preparations
will be based on this quantity. No reduction in numbers will be accepted 7 days or less prior to the function date.
All cancellations must be confirmed in writing at least 14 days before the hire equipment is due to go out.
In the event of a cancellation the following cancellation charges will apply:
Cancellations 0 to 7 days prior forfeit 100% of the deposit.
Cancellations 7 to 14 days prior forfeit 75% of the deposit.
Cancellations 14 to 21 days prior forfeit 50% of the deposit.
Cancellations 21 to 28 days prior forfeit 30% of the deposit.
Cancellations 365 days before event forfeit 25% of the deposit to cover admin fees.
All linen must be returned unwashed.
Linen must be dry when being returned and any linen returned to AEI is a wet, mildewed, stained, torn and burnt condition will be
charged for at a full replacement value.
In the event of excessive candle wax being deposited on any linen items(s) an amount per item will be deducted from the refundable
breakage deposit or billed for, should it exceed the refundable breakage deposit amount.
NO SPARKLES are allowed near any tablecloth(s) or linen item(s). They will burn holes through any linen, resulting in these items
having to be replaced. The client will be liable for the full replacement value of these items, as is stated above.
9. CUTLERY, CROCKERY, AND GLASSWARE
All cutlery, glasses and crockery items must be returned washed and dried, packed into the right containers and be ready for collection
on the date stated.
Wine and Champagne Glasses must be emptied to discard any excess liquid and placed back in their boxes as issued, they do not need
to be washed.
Gold and Rose Gold Cutlery is NOT dishwasher safe and must be washed by hand.
Gold and Rose Gold Cutlery must be packed back into their plastic bags NO rubber bands are allowed to touch the cutlery as this will
form a chemical reaction and will remove the plating.
Delivery fee does not include setting up or placing of furniture – we will deliver and drop off at one location and pick up again from one
location. No furniture can be used on any wet surface or in any area that will allow for water damage. All items to be stored in a safe
and dry place before and after the event. Transport of any furniture is not allowed.
When working with nature, there are no guarantees. We will do our absolute best to supply what you order, however due to variations
in the weather and seasonal availability of some flowers, we cannot guarantee availability, exact colour or shades. Should we need to
substitute any flowers for you, we will select what we feel is the next best option.
Prices quoted for flowers may be subject to change based on seasonal or natural cause that affect the market and a final bill for floral
orders will be due 7 days post the event.
12. SUBSITUTIONS ON ITEMS BOOKED THAN MAY BECOME UNABAILABLE
When working with hired items, we have no control over the condition and quality of the items rented. In some cases, items may be
broken or lost, and we are unable to supply the items booked under your order. We will let you know in case of any shortages
and offer any additional available items at the same rate or refund the items if a cheaper alternative is selected.
13. FORCE MAJEURE
In the event of any delay in performance by either party due to any cause arising from or attributable to acts, events, non-happening,
omissions, accidents or Acts of God beyond the reasonable control of the party to perform, the party so delayed or prevented shall
be under no liability for loss or injury suffered by the other party thereby.
If any particular provision and/or term of this Agreement is found to be defective or unenforceable or is cancelled for any reason
(whether by an competent Court or otherwise) then the remaining provisions and /or terms shall continue to be of full force and
effect. Each provision and/or term of this Agreement shall accordingly be construed as entirely separate and separately enforceable
in the widest sense from the other provisions and/or terms.
15. WHOLE AGREEMENT
This Agreement constitutes the entire Agreement between the parties regarding the subject matter hereof. No Agreements,
guarantees or representations, whether verbal or in writing, have been concluded, issued or made upon which any party is relying
in conducing this Agreement, save to the extent set out herin. No variation of, or addition to or agreed cancellation of this
Agreement shall be of any force or effect unless it is reduced to writing and signed by the parties.
No relaxation, indulgence or extension of time granted to the client shall be construed as a waiver of the rights of AEI, in terms
hereof, nor shall it stop us from enforcing strict and punctual compliance with the terms of this Agreement.
16. AUTHORITY AND ACCEPTANCE
The parties whose signatures are affixed below agree to accept the terms and conditions stated within this Agreement and warrant
that the undersigned person/s is/are the authorised person/s.
The client furthermore agrees to be liable for all the AEI legal costs for the attorney/client scale, including collection commission, in
respect of any proceedings instituted by AEI for the recovery of any amounts owing by the client in terms of the agreement.
These terms and conditions are binding upon payment.